iOS app analysis · #8 of 17
Surfshark on iPhone: what 2,145 recent reviews actually say
How the score is built
Our device test sits at 0 until we run one; the weight is reserved so scores do not shift when it lands. Method.
Star distribution in the sample
Recent reviewers of any large app skew negative compared with all-time ratings; compare the sample mean with the listing rating above to see the gap.
Monthly mean rating, last 12 months
What reviewers complain about
What they praise
Percentages are the share of sampled reviews mentioning the theme; a review can carry several. "Rising" compares the last 90 days with the whole sample.
In their words
- ★☆☆☆☆“Habe jetzt 1 Stunde meine Zeit verschwendet um das irgendwie zum laufen zu bekommen.” — App Store reviewer, DE, 2026-09-04
- ★★☆☆☆“A lot of countries have a slow connection 🥲” — App Store reviewer, GB, 2026-09-03
- ★☆☆☆☆“Customer service can improve by an agent guiding you rather than the AI” — App Store reviewer, CA, 2026-09-03
- ★★★★★“Excellent protection & a great value.” — App Store reviewer, US, 2026-09-04
- ★★★★★“For the average person this is the ideal easy to use and affordable VPN.” — App Store reviewer, US, 2026-09-02
Latest release notes (v4.7.2)
We've resolved several minor issues and improved app performance for a more seamless VPN experience.
Frequently asked
Is the Surfshark iPhone app any good?
Its App Store score this month is 66/100, ranking #8 of 17 VPN apps we track. The listing rating is 4.70 stars from 128,114 ratings; among the 2,145 most recent reviews we analysed, 32.3% raised a critical problem, most often billing & auto-renew (10%).
What do people complain about most in Surfshark reviews?
Billing & auto-renew (10% of reviews), iOS integration (8.4% of reviews), Connection drops (7.7% of reviews). See the theme breakdown above for the full list and how each has moved over the last 90 days.
Does Surfshark have billing or auto-renew problems on iOS?
Yes: 12% of sampled reviews mention being charged unexpectedly, auto-renewal, or trouble cancelling — high enough that we flag it. Subscriptions bought through the App Store are cancelled in iOS Settings → Apple ID → Subscriptions, not in the app; Apple's refund process is at reportaproblem.apple.com.
Is this the same as your overall review?
No. This page measures the iOS app as its users experience it. The full Surfshark review covers ownership, jurisdiction, audits, pricing after renewal and the service as a whole.