iOS app analysis · #2 of 17
ExpressVPN on iPhone: what 2,870 recent reviews actually say
How the score is built
Our device test sits at 0 until we run one; the weight is reserved so scores do not shift when it lands. Method.
Star distribution in the sample
Recent reviewers of any large app skew negative compared with all-time ratings; compare the sample mean with the listing rating above to see the gap.
Monthly mean rating, last 12 months
What reviewers complain about
What they praise
Percentages are the share of sampled reviews mentioning the theme; a review can carry several. "Rising" compares the last 90 days with the whole sample.
In their words
- ★☆☆☆☆“I did t proceed and now they are charging me on my credit card.” — App Store reviewer, AU, 2026-08-26
- ★☆☆☆☆“I purchased VPN set to make payments.” — App Store reviewer, US, 2026-08-23
- ★☆☆☆☆“White screen following latest update; also can’t get through to app support!” — App Store reviewer, AU, 2026-08-22
- ★★★★★“Don’t know how it works, but it works!” — App Store reviewer, US, 2026-09-04
- ★★★★★“I have been with Express for over 7 years in three different countries.” — App Store reviewer, US, 2026-09-04
Latest release notes (v12.71.0)
- You can now see new layout options on the paywall to get started with ExpressVPN. - We've added notifications to keep you informed about your free days. - General performance and stability improvements.
Frequently asked
Is the ExpressVPN iPhone app any good?
Its App Store score this month is 78/100, ranking #2 of 17 VPN apps we track. The listing rating is 4.68 stars from 418,418 ratings; among the 2,870 most recent reviews we analysed, 20% raised a critical problem, most often china / censorship (8.9%).
What do people complain about most in ExpressVPN reviews?
China / censorship (8.9% of reviews), Billing & auto-renew (7.2% of reviews), Customer support (5.3% of reviews). See the theme breakdown above for the full list and how each has moved over the last 90 days.
Does ExpressVPN have billing or auto-renew problems on iOS?
Yes: 8.4% of sampled reviews mention being charged unexpectedly, auto-renewal, or trouble cancelling — high enough that we flag it. Subscriptions bought through the App Store are cancelled in iOS Settings → Apple ID → Subscriptions, not in the app; Apple's refund process is at reportaproblem.apple.com.
Is this the same as your overall review?
No. This page measures the iOS app as its users experience it. The full ExpressVPN review covers ownership, jurisdiction, audits, pricing after renewal and the service as a whole.