vpnandprivacy

iOS app analysis · #3 of 17

CyberGhost on iPhone: what 2,673 recent reviews actually say

By The VPN and Privacy team Updated 6 Sept 2026 Facts re-checked 6 Sept 2026
77
4.23★39,394 ratings, all time
4.19★mean of the 2,673 recent reviews sampled
14.1%raise a critical problem
v8.6.0released 2026-08-24 · iOS 15.0+
90-day sentiment improving (+0.08)

How the score is built

Store rating (shrunk) 35%
81
Recent sentiment 25%
91
Complaint rate (inverse) 20%
77
Update cadence 10%
100
Our device test 10%
0

Our device test sits at 0 until we run one; the weight is reserved so scores do not shift when it lands. Method.

Star distribution in the sample

5★
71%
4★
9%
3★
3%
2★
3%
1★
14%

Recent reviewers of any large app skew negative compared with all-time ratings; compare the sample mean with the listing rating above to see the gap.

Monthly mean rating, last 12 months

12345 2025-10: 3.58★ from 40 reviews2025-102025-11: 3.54★ from 24 reviews2025-12: 3.61★ from 31 reviews2026-01: 4.3★ from 118 reviews2026-012026-02: 4.57★ from 127 reviews2026-03: 4.06★ from 101 reviews2026-04: 4.5★ from 98 reviews2026-042026-05: 4.58★ from 149 reviews2026-06: 4.59★ from 127 reviews2026-07: 4.69★ from 179 reviews2026-072026-08: 4.6★ from 178 reviews2026-09: 4.88★ from 25 reviews2026-09

What reviewers complain about

Billing & auto-renew
5.1%▼ falling
Crashes & bugs
3.7%▼ falling
iOS integration
3.1%▼ falling
Slow speeds
3%▼ falling
Streaming blocked
2.8%▼ falling
Customer support
2.8%▼ falling
Connection drops
2.2%▼ falling
Refund problems
1.9%▼ falling
Interface & usability
1.5%▼ falling
Privacy concerns
1.5%▼ falling
Ads / misleading
0.8%— steady
China / censorship
0.6%— steady
Battery drain
0.4%— steady
Kill switch
0.4%— steady

What they praise

Praised: reliability
6.9%
Praised: speed
5%
Praised: value
2.9%

Percentages are the share of sampled reviews mentioning the theme; a review can carry several. "Rising" compares the last 90 days with the whole sample.

In their words

Latest release notes (v8.6.0)

Purchases and subscriptions have been rebuilt: buying and restoring is faster and more reliable, clearer error messages, and a smoother checkout. We also made some tweaks and fixes to keep your app experience top-notch.

Frequently asked

Is the CyberGhost iPhone app any good?

Its App Store score this month is 77/100, ranking #3 of 17 VPN apps we track. The listing rating is 4.23 stars from 39,394 ratings; among the 2,673 most recent reviews we analysed, 14.1% raised a critical problem, most often billing & auto-renew (5.1%).

What do people complain about most in CyberGhost reviews?

Billing & auto-renew (5.1% of reviews), Crashes & bugs (3.7% of reviews), iOS integration (3.1% of reviews). See the theme breakdown above for the full list and how each has moved over the last 90 days.

Does CyberGhost have billing or auto-renew problems on iOS?

Not at a level we flag: 5.9% of sampled reviews mention billing or renewal, below our 8% threshold. Still, App Store subscriptions cancel in iOS Settings, not in the app.

Is this the same as your overall review?

No. This page measures the iOS app as its users experience it. The full CyberGhost review covers ownership, jurisdiction, audits, pricing after renewal and the service as a whole.